Tuscany on Wheels is committed to protecting your privacy. This privacy policy sets out how we use and protects any information that you give Italy on a Budget tours when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

1. About This Policy

This document sets out our privacy policy in respect of customer personal data, which will govern the way in which we process any personal data that you provide us with. It serves as an expression of our commitment to protecting your private personal information but is not a contract.

 

2. Your Consent

This Privacy Policy is incorporated into and forms part of our Terms of Use, which outline the terms and conditions you agree to when accessing and using this website. By accessing and using this website and providing personal information to us, or by booking any travel services with us, you agree and consent to the collection, use and disclosure of your personal information as outlined in this Privacy Policy.

 

3. Orders & Payments

When you place an order on our website, we require contact information, such as your name and e-mail address and, in some cases, partial or full postal address or telephone number. This information is only used to contact you with information about your order.

We may need to share your contact information ( name, last name, nationality ) with suppliers of booked services from your tour. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

 

4. What we collect

We may collect the following information:

• Full name

• Contact information including email address

• Demographic information such as postcode, address, nationality and date of birth

• Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries.

• Any additional information relating to you that you or a third party has provided to us directly or indirectly through our travellers’ or agents’ phone enquiry lines, websites, online presence, customer surveys or to our in-store or other representatives.

• Other information relevant to customer surveys and/or offers

 

5. How do we collect personal information

You may volunteer this information when you request information from us, contact us (and vice versa), make a booking, register interest for and/or enter a competition, subscribe to one of our newsletters, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media, by speaking to a consultant in-store or any other engagement we or our business partners have with you.

We may also receive the information from a third party, for example:

• From people making travel bookings on your behalf

• From market research and data companies contracted by us to obtain information so that we may improve and market our products and services

• From partners performing services on our behalf

• Your insurer, their agents or medical staff may disclose relevant information and sensitive personal information with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.

 

6. What we do with the information we collect

Internal record keeping: To keep internal records and maintain reasonable archives, including concerning enquiries, bookings, contracts, travel services, and complaints.

Operate our website: To operate and provide the search, booking, accounts, review, forums and other services, facilities and functions of our websites. This includes managing any accounts or registrations you have with our websites and making changes to your settings and profile at your request.

Provide information and respond to enquiries: To provide information to you about our website, systems and services, including responding to booking enquiries and searches for holidays and travel, and to keep you updated generally.

Bookings and other contracts: To enable you to make bookings, and to fulfil, provide, perform, administer, manage, and enforce all bookings, orders, and other contracts which relate to you (including if you are a passenger in a booking made by someone else), and to process any transactions authorised or made with us which relate to you.

Direct marketing: We may use the information to improve our products and services
Advertising: We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided.
Payments: To collect and make payments due and administer our accounts.

 

7. How long do we keep your personal data?

We keep your personal data for so long as is reasonably necessary for the purposes for which we use it, and if longer, for any duration required by law, and for statutory claims limitation periods where your personal data may be relevant to any possible liability we may have to you.

 

8. Newsletter and Competitions

If you subscribe to our newsletter or enter one of our competitions, we will ask for your name, email address and country of residence. This information is used to send you information about our company, products or other items that may be of interest to you. We will not contact you more than one/two times monthly.

Our newsletters may occasionally contain links to other websites. Nordic Visitor is not responsible for any content or privacy policy on other such websites. If you no longer wish to receive our newsletters, you may opt out at any time by clicking on the "unsubscribe" link found at the bottom of each newsletter.

You may also request to be removed from our mailing list by emailing us at info@italyonabudgettours.com

 

9. IP Addresses & Cookies

To better tailor our website and product offerings to our customers, we use Google Analytics to collect information on how visitors navigate our website.

Cookies are used to collect aggregated data that allows us to see the origins of web traffic, amount of visitors, visitors’ operating systems, browser types, etc. This data does not personally identify you in any way.

You can choose not to accept cookies by disabling them in the settings of your web browser.

 

10. Photos & videos

When booking any of the Tour Operator tour, you agree that photographs and films of you may be taken while you are participating in any of the tour operator’s trips.

These images may be used for marketing purposes by the tour operator on brochures, websites, print media and promotional videos used to promote the Tour Operator products only.

 

11. Your rights

• You may request us to tell you whether we are processing personal data about you, to tell you what personal data we are processing and for what purposes, and to provide you with a copy of the personal data that we hold. The law does allow us, in certain cases to refuse your request, and we will advise you at the time if this is the case.

• You have the right to have your personal data amended if it is inaccurate or incomplete.

• You have the right to object to the use of your personal information for direct marketing or where we use it on the basis that we say we have a legitimate interest in using it.

• You have the right to have your personal information deleted or removed in certain circumstances and we may have the right in some cases to refuse to do so.

• You may prevent or suppress the processing of your personal information in certain circumstances.

 

12. Changes to this privacy policy

We may change this privacy policy at any time and from time to time without notice to you, including by publishing a new version on our website.

You should check this privacy policy for updates each time you visit our website to be sure that you are aware of any changes.

Any change will be prospective only, and we will not make any changes that have a retroactive effect unless legally required to do so.

 

13. Contacting us

If you have any questions about our privacy policy or about how we process your personal data, including any complaints, please contact us either by e-mail to info@tuscanyonwheels.com, telephone at +39 055 0503517, or by post to Authentic Italy Adventures srl, via Romana 132R, 50125 Firenze, Italy.